BPO Services

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Offerings

Mortgage

Infosys BPO’s Mortgage service offerings are designed to meet the needs of mortgage banking institutions dealing with the challenges of rising interest rates, increasing instances of borrower default, shrinking origination and refinance volumes and competitive pressures.

We currently manage processes across various parts of the mortgage value chain, from origination and fulfillment to secondary marketing and servicing, and even high-end services such as analytics and investor reporting:

800-plus mortgage domain associates
Expertise in working with industry-standard platforms such as Fidelity MSP, Director, Empower! and Rekon2000
Scale and geographical reach to meet diverse requirements
Variable pricing model to meet business challenges and respond quickly to industry turns
Impeccable track record of delivering transformational benefits

Technologies/ Methodologies/ Frameworks

Tie-up with Mortgage Bankers Association (MBA) for external training and certification of associates
Alliance with Mortgage Cadence to provide platform-based loan origination BPO
eSCM-certified transition and operations methodology

Benefits

Customers experience cost savings ranging from 20% to 50% over the life of the contract
Infosys BPO enables customers to increase their scale of operations ramping up offshore teams at short notice

Brochures

Infosys BPO's Mortgage practice