BPO Services
Offerings
Services
Infosys BPO has a Center of Excellence (CoE) each for the Hospitality, Car Rental and Education sectors. We develop industry-specific solutions and identify the nuances of enterprise transactional processes. The CoE designs training modules to train and certify our professionals before deployment on client operations.
Infosys BPO's service practice is focused on:
Hospitality
- The IT landscape is challenged by multiple fragmented systems which do not interface with each other. In addition, the hospitality industry has decentralized processes with a high dependency on paper and manual approvals; leading to lower operating profits and earnings per share.
- The hospitality and leisure industry is undergoing rapid consolidation through multiple mergers and acquisitions
- With the growth in travel and increased industry competition, delivering a personalized guest experience is imperative to attract and retain guests
Infosys has a strategic alliance with HVS International to provide offshoring solutions to the hospitality industry. Founded in 1980 by Stephen Rushmore, HVS International is a global consulting and services organization focused on the hotel, restaurant, timeshare, gaming and leisure industries. Infosys BPO leverages outsourcing capabilities of Infosys and the consulting expertise of HVS International to design specific solutions for the hospitality and leisure industry.
Our Offerings
Customer Service and Sales Support
Central reservation system, frequent guest program management, global preferred account hotline
Hotel Accounting
Invoice processing, sales and use tax calculation, vendor statements review, new vendor set up, re-bills, AP Aging run, accruals, reconciliations
Fixed Asset Procurement
Budgeting, purchase order/contract generation, expediting, tracking of budget, global LCC sourcing
Human Resources
HR strategy and performance management, payroll and benefits, HR administration, flex staffing
Knowledge Services
MIS, quantitative research, market risk assessment, decision support, analysis, reporting
Car Rental
- Leading companies are expanding their operations across multiple geographies. Standardization and integration of business processes is required to make organizations scalable for future growth.
- Rising vehicle costs are driving rental prices higher. To maintain their competitiveness, companies must lower their operating costs.
- With rental prices being a key differentiator, companies are looking for the right fleet mix
Our Offerings
- Replacement Insurance Coverage Processing
- Revenue Accounting
- Fixed Asset Accounting
- Analytics Offerings:
- Used Car Valuation
- Portfolio Management
- Manufacturer Reliability Analysis
- Pricing Analysis
- Enterprise Solution Offerings:
- Accounts Payable, Accounts Receivable, General Ledger, Collections, Cash Application
- HR Outsourcing:
- Payroll, Recruitment, Benefits Administration, HR Admin, Flex staffing
- Customer Support
Education
- Rising staffing and infrastructure cost compels institutes to re-look their operating costs and explore avenues to reduce costs
- The global reach of educational institutions compels the sector to explore new forms of learning beyond the traditional classroom while preserving the quality of knowledge being imparted
Our Offerings
- Admissions Processing
- Student Helpdesk Support
- E-learning:
- Content Development
- Content Updation
- Certification Management
- Enterprise Solution Offerings:
- Accounts Payable, Accounts Receivable, General Ledger, Collections, Cash Application
- HR Outsourcing:
- Payroll, Recruitment, Benefits Administration Customer Support
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
FAO Today: Infosys BPO is an "industry leader" More In the News
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