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'Infosys teaches us how to anticipate the future': Prof. Georges Haour
"As we look for models of corporate success, European and North American ethnocentric ways need to rapidly yield to being much more curious and knowledgeable about Asia's ascending actors. The IT services company Infosys is a striking example of successful, profitable growth."
In his case study on orchestrating winning performance, Professor Georges Haour of IMD, the acclaimed Swiss management finishing school for executives, observes that Infosys' Global Delivery Model and customer satisfaction indices are two critical contributors to its "breakneck rate of profitable growth".
Prof. Haour notes that among the elements at the core of Infosys' success are "the creation of a widely respected meritocracy combining engineering excellence with a relentless customer orientation" and "adapting constantly and anticipating the future through on-going business process innovation".
Read the case study on the IMD website
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