Flat World
Business
Optimize Cost to Fuel Growth
Infosys recommends that companies should focus on
- Creating new offerings for price-sensitive markets
- Creating differentiated offerings, leveraging global talent and technologies
- Creating globally optimized and efficient low-cost operations
Creating New Offerings for Price-Sensitive Markets
ICICI Bank, a leading Indian retail bank, focuses on highly efficient operations enabled by technology. In highly competitive markets, retail banks cannot pass on transaction costs to customers. Growth-oriented companies have to determine cost-effective ways of reaching out to rural customers as urban markets are saturated. It requires banks to operate profitably at transaction costs and transaction sizes considered unviable in developed countries. ICICI Bank successfully moved about 75% of its routine banking transactions from its branches to other delivery channels. Today, it is India's second-largest bank and adds up to 300,000 customers in a single month - among the highest in the world.
Learn more
about Finacle®, the universal banking solution from Infosys
Creating Differentiated Offerings, Leveraging Global Talent and Technologies
A leading cable company is introducing services such as fixed-mobile convergence, rich combinational services, presence-based services and business VoIP at a steady pace and controlled costs. Rather than use independent operating units, the company is using industry standards to integrate off-the-self hardware, software and infrastructure, and build a common multi-service platform, leveraging IP multimedia subsystems. This approach enables the company to introduce new services at costs substantially lower than traditional operational models.
Learn more
about Infosys' consulting services
A global networking OEM was looking for a cost-effective VoIP solution that would work in multiple markets, despite differences in call routing plans and regulations across countries. Infosys conceived, developed and tested an international "dial plan" application, for which the client has now applied for a patent.
Learn more about Infosys' Product Engineering and Development services
Creating Globally Optimized and Efficient Low-Cost Operations
Using the Infosys Transformational Order Management (ITOM) platform, a large, hi-tech OEM increased customer satisfaction from 73% to 85%, while improving efficiency and reducing costs. Traditional approaches to order-management require a trade-off between customer experience and operational efficiencies, but the ITOM platform helped the company avoid this trade-off. Average productivity increased between 10% and 15% across multiple processes, and further improvements continue through continuous root-cause analysis of the problem areas. The order cycle was reduced by 25%, releasing up to US$ 30 million in working capital and reducing annual costs by 50%.
Learn more about Infosys' Transformational Order Management platform
A European bank increased the number of companies it covers in its fixed-income research by utilizing Infosys' knowledge process outsourcing services.
Learn more about Infosys Knowledge Process Outsourcing
What is Optimize Cost to Fuel Growth? | Discuss Cost as Fuel for Growth
Press releases
BT and Infosys Technologies Awarded National Outsourcing Association's Innovative Outsourcing Project of the Year
More
Blogs
AMR Research wrote about Indian companies setting up numerous near-shore delivery centers in US time-zones. There you have it - India is outsourcing outsourcing. Discuss
In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
Download your copy
