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Ameren saves US$ 25 million from streamlined supply chain
Infosys helped the leading utility reengineer its manual and fragmented supply chain processes to improve productivity by over 50% and reduce cycle times by over 60%.Download
Hafslund offers a compelling customer experience with CRM
Infosys' CRM solution integrated the Norwegian utility's IT systems to help enhance customer relationships.More
United Utilities adopts SOA to modernize systems
With Infosys' legacy modernization solution, United Utilities realizes its vision of creating a flexible IT environment.More
British Energy achieves business-IT alignment with SOA
Infosys adopted a Process Driven Architecture approach to help British Energy scale up and innovate.More
Why Purchase CIS when you can Modernize it
Customer Information Systems (CIS) initiatives are known to be disruptive and expensive. Our experts believe that revitalizing legacy systems is a viable alternative. Infosys' Comprehensive Customer Service Solution (CCSS) framework analyzes...Automated Meter Processing Leaves More Customers Smiling
A leading electric utility sought to integrate and automate its existing systems for metering service requests. Infosys' end-to-end application development involved a GUI interface for customer service representatives, background mainframe processes to process...Customer Service Application Readies Utility Major for Market Changes
With deregulation of utility markets just six months away, a utility company needed another year to replace its old legacy system. Infosys developed a CRM-focused system using a co-sourcing approach. The new architecture enabled the company to accommodate...Retiring Legacy Systems for a Healthier Wallet
An electric utility major realized that growth in information technology services created hundreds of disintegrated applications. A rising operations and maintenance budget did not reflect in incremental value for end-users. Infosys identified cost savings in applications...Call Work Optimization and CTI Implementation to Improve Customer Service
A leading utility company sought to improve the productivity of its call service representatives by improving the design of workstation applications. It also wanted to integrate computer telephony to reduce the duration of calls...Featured Article
Enabling Utilities to Practice Sustainability
Infosys believes in conducting business in a sustainable manner. Our Project Ozone conserves resources and prevents pollution across our development centers worldwide. Our vision is to become “carbon and water neutral”. When we partner with our Utility clients, we act as change agents by sharing our best practices in water management, energy conservation and waste management.
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Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
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