Warranty Management: New Rules to Apply?

The ability to manage change provides companies with a distinctive competitive advantage. Applying flexible Business Rules Management to Warranty Management Systems offers an agile platform for business users... to develop, maintain, simulate and amend changing business policy decisions (rules) that drive the Warranty Management process. Infosys’ experts share insights into coping up with change in warranty coverages, assessing the financial impact of a revised strategy, applying stringent standards to claims control and handling, and enabling pre-validation of claims.

RFID in Automotive and Aerospace

Archaic data, manual entry, untimely data updates, low visibility and complex compliance requirements can impede the performance of your enterprise. In this paper, Infosys' experts demonstrate how RFID provides a ... collaborative environment to synchronize the physical flow of goods and related information. They propose a four-step approach for companies to re-engineer business processes and achieve a sustainable business model.

Warranty: From Liability to Competitive Advantage

Warranty management is an enterprise-wide challenge that impacts departments of Quality, Customer Service, Product Development, Finance and Procurement. Infosys' approach to warranty management encompasses strategy, warranty... operations and processes. We focus on:

• Bridging gaps between customer service, quality and engineering departments
• Ensuring OEM collaboration between upstream and downstream partners
• Leveraging technology to gain insights into quality, engineering and manufacturing processes

Our approach strikes a balance between automation, manual claims processing and analytics by blending Enterprise Resource Planning (ERP), Business Process Outsourcing (BPO) and an Early Warning System (EWS) based on advanced analytics.

Improving Effectiveness of the IT Function

In today's business environment, companies leverage IT through a series of continual temporary advantages. The IT function must improve its effectiveness by balancing technology, processes and skills. This task is made difficult... as IT budgets continue to shrink.The IT organization must balance the objectives of optimizing expenditure and showcasing value of IT infrastructure and services. It must evaluate IT investments and operating costs using a business case approach. This will serve as a baseline on decisions regarding appropriate categorization of IT investments and operational costs and subsequent investment and cost rationalization. The analysis of IT investments and costs requires a structured and systematic assessment of the different aspects of the IT function.

The Collaboration Imperative On Quality In Manufacturing

In the manufacturing industry, the cost of quality is not confined to process assurance, product inspection, rework and rejects. It encompasses the impact on performance and the perception of the product and the... company. In the Flat World, several entities collaborate to deliver a product to the end-customer. Consequently, quality depends on the work done across the supply chain by different entities. Manufacturing companies must eliminate all non-value adding quality activities through innovative processes or technological means. Information technology can ensure that world-class quality is achieved through collaboration in quality assurance and quality management activities across the manufacturing supply chain. Infosys provides a framework to help you assess your maturity levels, proposes a transitioning methodology and illustrates a case of how IT can enable the entire process.

Anti-submarine Performance of an Automotive Seating System

The anti-submarine performance of an automotive seating system depends on many factors such as seat characteristics, occupant position, impact speed and restraint systems. This paper presents the optimization... of seat structure for complex anti-submarine performance using the Design of Experiments (DoE) approach. MADYMO software's hybrid approach is utilized to evaluate anti-submarine performance. Taguchi's orthogonal array is used to identify the effect of contributing parameters with reduced number of iterations. Optimization software is used to automate the design process for different parameters. The paper also presents the benefit of MADYMO hybrid simulations to compress the product development cycle time.

Enabling Collaboration in Automotive Retailing

This paper provides a contextual layout of the auto-retailing segment in North America and Europe. It outlines the challenges and the business impact posed by the current Information Technology (IT) landscape. Infosys... suggests an approach to improve efficiency and effectiveness in automotive retailing and offers recommendations to Original Equipment Manufacturers (OEMs) and Dealer Service Providers (DSPs).

Europe Auto: Need for OEM-dealer Integration Accelerated by Changes in Block Exemption Regulation

Changes to the Block Exemption Regulation (BER) are intended to increase the competitiveness of the automobile retail industry in Europe. These changes relate to allowing either selective or exclusive distribution arrangements... and multi branding, disengaging dealerships and service, providing greater role for intermediaries and a broader definition of original spare parts. To implement these changes, Vehicle Manufacturers (VMs) and dealers must adopt new business processes and technologies. This paper highlights the role of open IT standards like web services in providing the required integration framework for VMs and dealers.

Value Delivery Through Customer Integration In The Automotive Supply Chain

Infosys believes that the advent of green-field areas such as telematics and embedded systems will result in an integration of the customer into the automotive supply chain. To achieve this, the automotive industry must focus... on customer management on the demand side. As global consolidation and over-capacity continue, companies must enhance value delivery through innovative and path breaking customer services. Infosys' experts examine the emerging possibilities and the trends in this area...

Connecting to Mobilize - Leveraging the Power of Web Services

A mobile workforce of technicians and engineers plays a crucial role in delivering timely and high quality service to customers. To improve the effectiveness of the mobile workforce, companies must leverage Web Services... to reduce costs, accelerate deployment and improve execution of service.

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