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Transforming the Idiot Box into a Smart Box
Consumers demand more control over what they want to see and how they want to see it. They seek digital entertainment and information to be made available in a ubiquitous manner.More
Infosys and BT collaborate in open innovation network
Infosys Grid-based Access of Distributed Information in the Enterprise (GRADIENT) will integrate with BT’s Real Time Business Intelligence (RTBI).More
Focus on the customer experience
Our Scenario-Based Customer Service (SBCS) solution helps you realign your network with customers. A Frost and Sullivan study recognized Infosys' customer service approach.More
Communication Service Provider Innovates with IPTV Offering
A leading UK-based telecom service provider partnered with Infosys to expand its Digital TV offering. Infosys established an IPTV Product Innovation Center by leveraging its frameworks and solutions in digital content...BT on the Fast Track to Achieving Exceptional Customer Experience Goals
British Telecom (BT) Wholesale provides network services and solutions from traditional private circuits to advanced broadband for more than 600 Communication Providers. The company partnered with Infosys...Implementing an Integrated Order Management System to Facilitate New Service Rollout
The client needed to roll out product and package bundling across the service offering including IP voice service with high speed data and content packages. Infosys used its agile methodology to develop an order management system ...Enhancing Service Delivery by Managing the Service Provisioning and Assurance Platform
Infosys has end-to-end ownership of the Service Provisioning and Automation Control Engine for one of the largest telecom operators in Europe. It is a business critical application for the customer, enabling higher performance and reliability...European Telco Improves Order Entry Time by up to 70%
Infosys helped a leading European telco reduce order rejections by 30% and improve order entry time by up to 70% by automating its order entry processes.Linking Business Processes and Data using TMF eTOM and SID Frameworks
Infosys helped a leading European telco define its NGN processes and implement SID (as defined by TMI Forum) from conceptualization to implementation phase to align its multiple databases in a complex system environment.Voice Portal Personification Saves North American Telco about US$ 150 million
A North American telco personalized and expanded its voice portal for retail and small business segment to improve the quality of customer experience, reduce wait times and save about US$ 150 million annually.Intelligent Service Fulfillment System for IP VPN
A leading global European telecommunications player in the enterprise and retail segment sought to explore new revenue generating opportunities in the IP domain. The client sought to replace traditional VPN services with the...Brochure
Infosys' Communications Service Providers (CSP) Practice
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"Infosys is a thought leader in building the next generation of OSS."- Dr. Bola Oshisanwo
Project Director, Wholesale Customer Experience Design, BT Design
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