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Transforming the Idiot Box into a Smart Box
Consumers demand more control over what they want to see and how they want to see it. They seek digital entertainment and information to be made available in a ubiquitous manner.More
Infosys and BT collaborate in open innovation network
Infosys Grid-based Access of Distributed Information in the Enterprise (GRADIENT) will integrate with BT’s Real Time Business Intelligence (RTBI).More
Focus on the customer experience
Our Scenario-Based Customer Service (SBCS) solution helps you realign your network with customers. A Frost and Sullivan study recognized Infosys' customer service approach.More
Featured White Paper
Re-envisioning Operations: CEO Playbook for a Converged Future
CEOs of telecom companies must focus on four key operational priorities for a successful operational transformation. The Flat World offers telecom companies opportunities as well as challenges. The combined impact of globalization, demographics, deregulation and technology change is driving the need for operational transformation. With changing value propositions, telecom companies must become more agile.
Why the 'Click meets Brick' strategy will transform wireless retailing
Wireless service providers are gravitating to the web store to acquire customers. Compared to the traditional retail store, the new medium gives them an extensive reach and low overhead costs. The authors of this white paper propose a synthesis of both the stores through..Winning in the Age of Convergence: Product Framework for CSPs
The convergence phenomenon is changing the way communication service providers (CSPs) operate. Falling PSTN revenues and triple/ quadruple play are forcing companies to formulate convergence-led strategies for future growth...Evolving the Customer Experience: A Convergence Approach
Communication Service Providers (CSPs) must differentiate themselves to ensure customer loyalty. The relationship with subscribers must transcend communication needs and deliver value to their lifestyle...Realizing the Potential of User-Generated Content and Social Networking
Web 2.0 technologies enable Communication Service Providers (CSPs) to create new service offerings across multiple delivery platforms such as the Internet, IPTV and mobile. It facilitates user contribution, collective..TV Finally Gets Smart
With interactive features like On-Demand programming, Chatting, Telemedicine and Education, Internet Protocol Television (IPTV) is all set to transform television. This whitepaper discusses the social and economic impact...The IP Multimedia Subsystem Catalyst - Enabling CSPs to Win in the Flat World
To meet the needs of consumers, Communications Service Providers (CSPs) need to innovate by looking beyond the enterprise and developing an open innovation network to meet the needs of consumers.Customer Experience Leadership through Transformed Customer Service Operations
Communications Service Providers (CSPs) must integrate knowledge scattered across the enterprise to offer compelling customer service.CSPs seeking to roll out converged services must differentiate themselves with a compelling customer...
Structured Fallout Management for Broadband Applications
Communications Service Providers (CSPs) must address the challenges of implementing broadband internet bundled services to achieve success.CSPs that roll out broadband internet bundled services to new geographies must face three key challenges...
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Infosys' Communications Service Providers (CSP) Practice
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"Infosys is a thought leader in building the next generation of OSS."- Dr. Bola Oshisanwo
Project Director, Wholesale Customer Experience Design, BT Design
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